Frequently Asked Questions

To become a verified seller, go to your account settings and upload verification documents including a government-issued ID and tax registration. Once our team reviews and approves your documents, you'll gain access to selling features and your own storefront.

You need to provide one of the following: 1) A government-issued photo ID (passport, driver's license, or national ID), 2) Tax registration documents (business license or tax ID), and 3) Proof of address (utility bill or bank statement). All documents are encrypted and stored securely.

Verification typically takes 1-3 business days. You'll receive email notifications about your verification status. Once approved, you can immediately start listing items for sale.

Yes, you can update most account information in your profile settings. For security reasons, changes to email addresses require verification, and some changes to verified seller information may require re-verification.

First, try resetting your password using the 'Forgot Password' link. If that doesn't work, check if your account might be temporarily restricted. Contact our support team through the contact form or email admin@bdvtrading.com for assistance.

Use our search bar at the top of any page. You can search by card name, set name, or use our advanced search for specific conditions, languages, foil status, and price ranges (at the games pages such as bdvtrading.com/mtg). We also offer list search for multiple cards at once.

Add cards to your wishlist by clicking the heart icon on any card. When someone lists a card from your wishlist, you'll receive email and in-site notifications. You can specify preferred conditions, languages, and foil preferences for each wishlist item.

We accept credit cards, PayPal, Apple Pay, and Google Pay. You can also use store credit earned from sales. For added flexibility, you can make payments in up to 2 installments (credit card). All payments are processed through secure, encrypted third party payment gateways.

First, contact the seller directly through our messaging system. If you can't resolve the issue, you can open a claim through your order page. Our resolution center will help mediate disputes and ensure fair outcomes.

Contact the seller first to check on shipping status. If there's no response or resolution, file a claim through your order page within 40 days of purchase. We'll investigate and provide appropriate remedies including refunds if necessary.

At BDV Trading, we process all incoming orders within up to 2 business days from the moment the order is placed.

Once the order has been packed, delivery time depends on the shipping method selected at checkout:

📦 Standard Postal Shipping
Orders typically arrive within 2–5 weeks from the time they are handed over to the postal service.

📍 FREAK Pickup Point
Orders usually arrive within 2 business days to 1 week.

🏢 Office Self-Pickup
Orders are ready for pickup within up to 3 business days.

Please note that delivery times may vary slightly depending on external factors such as postal service workload or holidays.

Creating a seller account is free! We charge a 10% commission only on successfully sold items. For sellers located in Israel, an additional 18% VAT is applied on the commission fee as required by Israeli tax law. International sellers are not charged VAT on fees. There are no listing fees, monthly fees, or hidden costs.

After verification, go to 'Sell Items' in your dashboard. You can add items individually or use our bulk upload feature. For TCG cards, search our database and specify condition, language, and quantity. For items not in our database, select 'Other Category' to create custom listings with your own photos, descriptions, and pricing - these will appear in your store items.

Use our bulk upload feature in your seller dashboard. You can upload CSV files with card names, quantities, conditions, and prices. Our system will match cards to our database and create listings automatically.

Absolutely! If you have items not in our TCG database (like Sports cards, accessories, board games, collectibles, apparel, etc.), select 'Custom Items' when uploading. You can create completely custom listings with your own photos, detailed descriptions, categories, and pricing. These custom items will appear in your store alongside your inventory.

Follow our packing guidelines to ensure safe delivery: use toploaders for valuable cards, team bags for protection, bubble mailers for small orders, and proper boxes for larger shipments. Include tracking for orders over $20. Detailed packing guides are available in your seller resources.

Follow this link for our grading guide www.bdvtrading.com/card-condition-guide

Funds are released as store credit after the buyer confirms receipt or 40 days pass (whichever comes first). You can then withdraw funds to your bank account or PayPal, send them as coupons to other users, or use them for purchases.

Follow this link for our packing guide www.bdvtrading.com/packing-cards-guide

Users set their own prices for their items. We use market data from multiple sources to provide price guidance. Sellers can use our suggested prices or set their own pricing.

We support USD, EUR, GBP, and ILS. You can set your preferred currency in account settings. Prices are displayed in your chosen currency, and conversion rates are updated daily.

The platform uses a conversion rate of 3.3 ILS for each 1 USD (1 USD = 3.3 ILS at checkout). This rate is used for all transactions and price conversions between USD and ILS on our platform.

Yes, for sellers located in Israel. BDV Trading is registered in Israel and is required to charge 18% VAT on service fees for domestic (Israeli) sellers. For example, on a $100 sale with a 10% fee: the base fee is $10.00 and the VAT is $1.80, for a total deduction of $11.80. International sellers are exempt from VAT on fees (export of services). The full breakdown is shown in the funds-released email you receive when your payout is processed.

Shipping costs are calculated based on weight, destination, and selected shipping method. Sellers can offer free shipping on orders above a certain amount. International shipping rates vary by country and carrier.

Yes! We use bank-level encryption for all data, secure payment processing, and have a comprehensive resolution center. All seller verification documents are encrypted, and we monitor transactions for suspicious activity.

All personal data is encrypted using industry-standard encryption. Payment information is processed through secure gateways (PayPal, Stripe) and never stored on our servers. Verification documents are encrypted and access is strictly limited.

Our resolution center helps resolve disputes between buyers and sellers. You can file claims for issues like non-delivery, items not as described, or missing items. Our team investigates and provides fair resolutions including refunds when appropriate.

We use multiple fraud prevention measures including seller verification, transaction monitoring, secure payment processing, and user reputation systems. Suspicious activity is flagged for review, and we maintain a blocklist system.

Our integrated messaging system allows direct communication between buyers and sellers. You can discuss orders, ask questions about items, and resolve issues. Messages are linked to specific orders and stored securely.

Verified sellers get their own storefront with customizable banners, descriptions, and organized inventory. Customers can browse your entire catalog, see your ratings and reviews, and contact you directly.

Sellers get detailed analytics including sales reports, profit tracking, inventory performance, customer insights, and market trends. Premium plans offer advanced analytics and export capabilities.

Yes! You can create discount coupons, run sales on tagged items, offer bulk discounts, and send promotional messages to your customer list. Advanced marketing tools are available with premium subscriptions.

Our buylist allows you to specify cards you want to purchase and your offered prices. Other users can see your buylist and sell directly to you. This is great for completing collections or stocking inventory.

Product tags help organize your inventory and create targeted promotions. You can tag items by theme (e.g., 'Commander Staples', 'Budget Cards', 'New Arrivals') and then run discounts or promotions on specific tags. This makes inventory management and marketing much easier.

Yes! You can create percentage or fixed-amount discounts on tagged items, set time-limited sales, offer bulk discounts, and create promotional coupons. Advanced marketing tools are available with premium subscriptions.

Pickup partners are local representatives in various countries who can receive and forward packages, reducing shipping costs and delivery times. When available in your area, you can choose pickup partner delivery during checkout for faster, more affordable shipping.

You can reach us through: 1) In-site messaging system, 2) Email at admin@bdvtrading.com, 3) WhatsApp support, or 4) Contact form on our website. We typically respond within 24 hours during business days.

Visit www.bdvtrading.com/advertise for placements and pricing. For availability and booking, email fer@bdvtrading.com.

Our platform operates 24/7, but customer support is available Sunday-Thursday, 9 AM - 6 PM Israel time. Emergency issues are handled outside business hours when possible.

We primarily use email and messaging for support to maintain detailed records. For urgent issues, WhatsApp support is available. Phone support may be arranged for complex technical issues.

We love feedback! Send suggestions through our contact form, email admin@bdvtrading.com, or use the messaging system. We regularly review user feedback and implement improvements based on community needs.

Check our Help Center and Articles section for detailed guides on selling, buying, using advanced features, and best practices. We regularly add new tutorials based on user questions and platform updates.

Currently, BDV Trading is optimized for mobile browsers with a responsive design that works great on phones and tablets. We're considering a dedicated mobile app based on user feedback and demand.

Report issues through our messaging system, email admin@bdvtrading.com, or use the 'Report' button on user profiles or listings. We take all reports seriously and investigate promptly to maintain a safe marketplace.

If you receive a damaged or incorrect item, contact the seller immediately through our messaging system with photos of the issue. If the seller doesn't respond or resolve the issue within 48 hours, open a claim through your order page. We'll mediate the dispute and ensure you receive a refund or replacement.

You can request order cancellation by contacting the seller directly before the item ships. Once shipped, cancellation becomes more complex and may require the seller's agreement. For orders paid with store credit, cancellations are generally easier to process.

Tracking numbers are only provided for orders that include paid tracking or express shipping. If your order has tracking, you'll receive the tracking number via email and in your order history once the order ships. You can then track your package directly through the carrier's website or use the tracking link provided in your order details. If your order doesn't have tracking, you won't receive a tracking number, but you can still contact the seller or our support team for updates on your order status.